How We Work
Care delivered with structure, accountability, and genuine commitment
GotoHealthcare is a multi-service regulated care provider operating across domiciliary care, supported living, supported accommodation, and live-in care. Here is exactly how we run, what standards we hold ourselves to, and why families and local authorities trust us.
How we deliver care
Six principles that shape every service we provide
01
Person-centred planning
Every client receives an individual care plan built around their specific needs, routines, preferences, and goals — not a template. Plans are reviewed regularly and updated as circumstances change.
02
Consistent, named carers
Wherever possible, clients receive care from the same people. Consistency builds trust, and trust is the foundation of effective care. Rotating staff is the norm in the industry — at GotoHealthcare, consistency is the norm.
03
Family involvement
Families are partners in care, not bystanders. We keep families informed, involved, and heard — because good care doesn't end at the client's front door.
04
Continuous improvement
We actively seek feedback from clients, families, and staff. We use it. Our CQC Good rating reflects not a moment in time, but an ongoing commitment to getting better.
05
Regulatory compliance
We operate under CQC registration, OFSTED registration (2023 Regulations), and NHS partnership agreements. Compliance is not the ceiling — it's the starting point.
06
Staff development
Every member of our team receives ongoing training, supervision, and support. We believe a well-supported carer is a better carer — and that investment shows in the quality of care our clients receive.
Our journey
Built slowly, built properly
GotoHealthcare didn't grow through marketing or acquisition. It grew because families told other families. Every milestone reflects a quality decision, not a growth target.
2015
A promise made
Jennifer Obitade founds GotoHealthcare following her grandmother's experience of neglectful care. The founding promise: treat every person like family.
2017
Officially registered
Working evenings alongside full-time employment, Jennifer personally cares for the first clients and registers the company.
2019
CQC Rated Good
A landmark inspection. Not the result of a compliance push — the result of caring the right way from day one.
2023
OFSTED registration
Supported Accommodation launched under 2023 Regulations, expanding services to young people aged 16–24 including care leavers and unaccompanied asylum seekers.
Trust & governance
Regulated, registered, and independently verified
Our quality is not self-declared. It is verified by the regulators responsible for care standards in England. Here is what each registration means in practice.
Care Quality Commission
Our domiciliary and supported living services are registered with the CQC — the independent regulator of health and social care in England. Our most recent inspection returned a rating of Good.
View our CQC profile
Ofsted
Our supported accommodation service is registered with Ofsted under the Supported Accommodation (England) Regulations 2023. This means our provision for young people aged 16–24 meets the national standards set for this specialist service.
Learn about Ofsted registration
NHS Partnership
GotoHealthcare works in partnership with NHS services to support clients with health-related care needs. This relationship is built on referral pathways, clinical collaboration, and shared commitment to the people we both serve.
About NHS partnershipsQuestions about how we work?
We're always happy to talk through how we operate
Whether you're a family, a professional, or a potential carer — we answer questions openly and honestly.
Get in touch